Mark AeschlemanMark Aeschleman, Superintendent of Public Works

Hours: Monday – Friday,7:00 am to 3:30 pm
Water Department:  309-923-3335
Water Billing:  309-923-3661
After hours emergencies:  309-303-8001

Annual Drinking Water Report (CCR) for 2017

Water Department Billing Information

Due Date / Late Fee
Water bills are mailed on the 1st of each month.  The due date is the 15th of the month.  Any bill unpaid after the 15th receives a 10% late fee.

Delinquent Account
An account is considered delinquent if not paid by the due date.  A second notice will be sent around the 23rd of the month and payment will be due 7 days later.  If the account is unpaid by the due date stated on the second notice, water service will be terminated.  A $50 turn-on fee is charged to reinstate the service.

Returned Check Policy
If the charges for the water bill are not paid due to a check returned by the bank for non-payment for any reason, a notice of the returned check will be sent informing the account holder of the dishonored check and a $25 returned check charge will be added to the account.  If the bill remains unpaid due to the returned check, water service to the property will be terminated on the date stated in the notice.  If the charges for a delinquent account are not paid due to a check returned by the bank for non-payment for any reason, water service will be terminated immediately without a notice being sent.  If water service is terminated for non-payment for any reason, the $50 turn-on fee will apply.

Water Service Termination
IF WATER SERVICE IS TERMINATED AS A RESULT OF DELINQUENCY OR NOTICE OF INSUFFICIENT FUNDS, payment must be received by 3 p.m. in order for service to be reinstated on the same day.

Questions
For all billing questions concerning water, please call Roanoke Village Hall at 309-923-3661.  Village Hall is open Mon. – Fri. 8:00 AM – 3:00 PM.

Ways to Pay

You can mail your payment to:
Village of Roanoke
101 N Main St.
Roanoke, IL 61561-7598

You can drop your payment off:
Put your payment in drop box located at the end of Village Hall parking lot at 101 N. Main Street. Please Note:  Drop box is checked ONCE per day after the mail is delivered in the morning.

You can pay in person at Village Hall:

Please note:  Paying in Person is required if paying to reinstate service shut-off for delinquency or insufficient funds to guarantee water service is reinstated the same day the payment is made.  If payment for reinstatement of service is placed in the drop box, please be sure to include all fees stated in the letter that apply.

You can pay using your Z-Pay Account:
Payments can be automatically deducted from your bank account.  Authorization form can be obtained from Village Hall or via this link.

Waste Disposal in Roanoke

Garbage Pick-Up
Garbage is picked up on Tuesday of each week.  Garbage must be at the curb by 5:00 AM with a limit of four (4) thirty-gallon bags or containers.  NO grass clippings or garden waste can be put into garbage for pick-up.  PLEASE NOTE:  Holidays that fall on Monday or Tuesday will result in a Wednesday pick-up.

Recycling
Recycling is available at the recycling container near the Roanoke water tower.  There is one bin in the container for newspaper only. A list of acceptable materials may be found here.

Please do not leave unapproved items near the recycling bins! The Village cannot dispose of unapproved waste items. Please hold any of these items for Village Clean-up Week.